Return, Cancellation & Refund Policy

• We accept returns only for defective, damaged, or incorrect items
• Must be reported within 48 hours of delivery
• Unboxing video required for verification
• No returns for customised/personalised jewellery unless damaged

• Refunds processed within 6-8 working days after approval
• Issued to original payment method

• No cancellations accepted once order is shipped

Contact us at tulipfashion225@gmail.com with:

• Your order ID
• Details of the issue
• Unboxing video for verification